Privacy Policy

carivante respects your privacy and is committed to protecting personal information collected through our website and consultation services. This policy explains what information we collect, how we use it, and your rights regarding your data under Australian privacy legislation.

Information We Collect

We collect information necessary to provide consultation services and improve your experience with our platform.

• Personal identification information including name, email address, phone number, and postal address when you submit consultation requests or contact forms.
• Financial information you voluntarily provide during consultations to enable personalised analysis and strategy development for your specific circumstances.
• Technical information including IP addresses, browser types, device information, and website usage patterns collected automatically through cookies and analytics tools.
• Communication records including correspondence, consultation notes, and feedback you provide through our various communication channels to maintain service quality.

How We Use Information

Personal information collected serves specific purposes related to delivering consultation services and maintaining business operations.

• Scheduling and conducting personalised financial planning consultations tailored to your circumstances, objectives, and specific needs as communicated through your requests.
• Communicating with you regarding consultation appointments, follow-up discussions, service updates, and responding to inquiries you submit through our contact channels.
• Improving our services through analysis of user interactions, feedback evaluation, and identifying opportunities to enhance consultation quality and website functionality.
• Complying with legal obligations including record-keeping requirements, regulatory reporting, and responding to lawful requests from Australian authorities when required.

Legal Basis for Processing

We process personal information based on lawful grounds recognised under Australian privacy law and regulations.

Our primary basis for processing personal data is performance of services you have requested through consultation bookings and inquiries. We also process information based on legitimate business interests in improving services, protecting against fraud, and complying with legal obligations imposed by Australian regulations.

Information Sharing

We maintain strict controls over personal information and limit sharing to specific circumstances.

• Service providers who assist with business operations including website hosting, email communications, appointment scheduling, and analytics services. These providers are contractually obligated to protect your information and use it only for specified purposes.
• Professional advisors including legal counsel, accountants, and auditors when necessary for business operations, compliance reviews, or addressing legal matters affecting our operations.
• Law enforcement or regulatory authorities when required by Australian law, court orders, or government regulations, or when necessary to protect rights, property, or safety of carivante, clients, or others.

Data Security

We implement reasonable security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure servers, encrypted communications, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through our website or stored in our systems.

Your Rights

Australian privacy law grants you specific rights regarding personal information we hold about you.

• Access your personal information and request copies of data we maintain about you, subject to certain exceptions permitted under privacy legislation.
• Request correction of inaccurate or incomplete personal information we hold, and we will take reasonable steps to correct information when appropriate.
• Request deletion of personal information in certain circumstances, though we may retain information when required for legal compliance or legitimate business purposes.
• Lodge complaints about our privacy practices with the Office of the Australian Information Commissioner if you believe we have not handled your information appropriately.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality, analyse usage patterns, and improve user experience. You can control cookie preferences through browser settings, though disabling certain cookies may affect website functionality. For detailed information about our cookie practices, review our comprehensive Cookie Policy.

View Cookie Policy View Cookie Policy

Privacy Inquiries

Questions or concerns about our privacy practices or your personal information should be directed to our privacy team.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through website notices or direct communication. Continued use of our services after policy updates indicates acceptance of revised terms.